CUSTOMER SERVICE STATEMENT
Customer Service aims to deliver improved customer satisfaction.
We care about our customers and believe in providing courteous and attentive service.
We seek innovative products & services that best meet your needs and requirements
We believe that customers are entitled to efficient service from staff
who are knowledgeable and motivated to provide customer satisfaction.
We believe in listening to our customers and responding to their ideas and concerns.
We believe that Customer Service is not just about standards but also the consistent delivery of these standards each and every time.
COMMENTS, COMPLIMENTS AND COMPLAINTS
We rely on your feedback to let us know when we are providing you with the right products and service. If you want to give us your feedback you can email us at snaps@iol.ie or just pick up the phone and tell us!
We welcome all comments whether good, bad, or ugly. We have found that the best way to improve Customer Service is to listen to customers themselves.
We try to get it right first time, every time, but sometimes things do not go as planned. If you are displeased about any product or services you have received from us you should contact us immediately so that we can put right whatever we have done wrong.
If you write or email a complaint to us, we will acknowledge it when we receive it and start looking into the complaint immediately. Once we have looked into the issue we will get back to you letting you know what went wrong and what we are going to do to resolve it.
Yours Sincerely
Serving the North East (Louth, Meath, Cavan, Monaghan, Armagh, and Down) for nearly 30 years !